Frequently Asked Questions
Q: “I tried to log in using my Promo Code, but couldn’t. What do I do?”
A: Your Promo Code isn’t used to log in. Your Promo Code is used to register for your search engine submission account.You register by selecting a membership (Bronze, Silver, Gold or Local). During registration, you’ll be asked for a “Promo Code”. Enter your assigned Promo Code at this time. Once registered, you’ll receive a username and password. Use this to log in, make changes to your account information, and access your Members Area.
Q: “My Promo Code expired before I had a chance to use it. Can I be issued a new Promo Code?”
A: Yes. Please request a new Promo Code by sending an email to email@example.com.
Q: “When will my website be listed? Will I be notified or should I check daily for the status?”
A: In terms of timeframes for your site going live on the search engines and being listed, we submit your site to the search engines within 5 to 7 business days. However, the time each search engine takes to actually list your site varies from 2 weeks to 8 weeks or longer, depending on each search engine’s turnaround time.
Yahoo and Google are currently reporting a turnaround time of 4 to 6 weeks from the time a site is submitted to the time they list you.
So to summarize, we render service within 5 to 7 business days by submitting your site to the various search engines. Then the timeframe for each search engine to actually list you is subject to each search engine’s turnaround time to review and process our submission and list (index) you.
As far as checking for your website’s listing in each of the search engines, we recommend checking every 2 to 4 weeks for your website’s status in various search engines.
Q: “When will my website be up and running on all search engines?”
A: Allow up to 90 days to be successfully listed on all search engines we submit you to.
Q: “What search engines will I be listed in?”
A: You will be submitted to all the major search engines (including Google, Yahoo, AOL, Bing, MSN, Altavista, Ask, etc.,.), as well as over 200 other sub-search engines.
Q: “I can’t find my site in the search engines. Is something wrong?”
A: If you are experiencing trouble finding your website in a particular search engine and have allowed 90 days for it to be indexed and listed, please re-attempt to find your site and verify that you’re typing in your website address correctly.
If you attempt to find your listing on a search engine more than 90 days after ordering and you still can’t locate your listing, please email us at firstname.lastname@example.org.
Q: “Can you provide verification to show what search engines I’ve been submitted to?”
A: Yes we can. When you login to your Members Area you’ll be able to see the status of your most recent set of submissions to the search engines.
Q: “Can I submit my site to the search engines myself?”
A: Technically, yes. However, the submission of a website to the search engines can be extremely tedious and time-consuming. It can take hours to submit to even a basic set of search engines. Also, you must possess the technical knowledge to make sure the submission is done properly. If done improperly, a submission can cause you to delay getting listed or may even cause you to not get listed at all.
We condense and simplify this process for you, by collecting your information once and submitting it to over 250 search engines and directories on a regular basis.
Q: “When doing a search on the search engines using common keywords or search terms for my business, I’m unable to find my website under those keywords. Why is that?”
A: Some search terms/keywords are more competitive than others and in some cases, millions of site owners are competing for the same keywords. In these cases, you may not show up in the first couple of pages due to a competitive market. This would indicate that you may need more extensive search engine optimization performed.
Q: “Do you provide search terms/keywords?”
A: Search terms also known as “Keywords” must be provided and installed by customers. Keywords are neither selected or installed by us with our submission programs. However, be sure that your home page and product description pages of your site contain “keyword rich content”, describing your products and/or services. This is how to effectively maintain a maximized listing of your site in the search engines, which can direct more potential customers to your site.
Q: “Can you help us with SEO to get to the first page in the search engines?”
A: Although we do not perform any addtional SEO services. by logging into your Members Area you’re able to access several SEO tools which enable you to learn about picking the proper marketing methods that work for your individual website.
Q: “Our website address has changed. How can we update this?”
A: In order to change the website that is being submitted, please log into your Members Area using your username/password created and emailed to you during registration (NOT your “Promo Code”). Once logged in, click the link: “Change Password/Edit Profile”. Enter in your new, correct website address and click “Save Profile”.
Q: “How do I change my account information and/or billing information?”
A: In order to change account information, please log into your Members Area using your username/password created and emailed to you during registration (NOT your “Promo Code”). Once logged in, click the link: “Change Password/Edit Profile”. Here you can update your name, email address and/or password. When you’re done, simply click “Save Profile”. To change your billing information, log into your account as described previously and click the link: “Update CC Info”, make any changes you’d like to make, check the box to agree to the “Terms and Conditions”, then click “Update Info”.
Q: “When is my monthly billing date?”
A: Your monthly billing date will be every 30 days from your initial order. For example, if your initial order is on the 5th of the month, you’ll be billed on the 5th of the following month and the 5th of each month thereafter.
Q: “Can I change my plan at any time? If I change plans, will I have to pay the $99 setup fee?”
A: Plans can be changed at any time provided you notify us of a change request no less than 5 days before your next billing date. You won’t have to pay the $99 setup fee again. You’ll simply have a different monthly bill amount based on your new plan.
Q: “I have a Gold account. How can I add more sites to my account?”
A: To manage your Gold account, after you place your order, please log into your Members Area using your username/password created and emailed to you during registration (NOT your “Promo Code”). Once logged in, click the link: “Change Password/Edit Profile”. Here you can update/specify up to 5 websites you’d like to have included in the submission program. When you’re done, simply click “Save Profile”.
Q: “I don’t have any credit cards I could use. Can I pay with a check instead?”
A: At this time the only method of payment accepted is either credit/debit cards.
Q: “I didn’t receive a confirmation email. Can you give me a status update of my order?”
A: If after checking your bulk or junk mail you still don’t see a confirmation email, please email email@example.com.
Q: “Is a contract required for this service? Can I just pay month-to-month?”
A: There is a contract required to outline both our Terms of Service as well as the customers’ financial obligations. This service is, however, a month-to-month service and can be terminated anytime with a “cancellation request”.
Q: “How do I cancel?”
A: In order to cancel your account, please log into your Members Area using your username/password created and emailed to you during registration (NOT your “Promo Code”). Once logged in, simply scroll down until you see the section called “Your Payment History”. You’ll see a link called “Cancel” on the same row as the ledger for your last bill. Simply click this link to cancel at any time.
Q: “I cancelled my website. Why am I still being billed by your company?”
A: If you cancelled your website only, that’s a separate service provided by a separate company from us. We handle the search engine submissions only, not your website account. So if you’re shutting down the site, you need to also put in a cancellation request with us directly, to cease your search engine submissions and corresponding billings.
If you are incidently billed by us after a cancellation request made with us directly, send an email to firstname.lastname@example.org immediately and provide email verification of your previous cancellation request made to us.
If you have any additional questions, please contact us.